Legal
Refund Policy
Effective October 14, 2026
Paid access unlocks digital data immediately, so purchases are generally final. We still want you to get what you paid for, so we review refund requests in the cases below.
1. One-time packages (City Pack, State Bundle, Master Pass)
Contact us within 7 days of purchase if the data is materially different from what was described, for example if a large share of the emails you exported bounce, or the market you bought shows far fewer contacts than listed at checkout. Tell us which contacts or exports are affected.
If we confirm the problem we will, at our choice, replace the affected contacts, extend your access, or refund the purchase in full or in part.
2. Subscriptions (SaaS Prospecting Engine)
You can cancel at any time; access continues until the end of the current billing period and you will not be charged again. Charges already made for a started billing period are not refunded, except where required by law or under section 1.
3. Not eligible
Refunds are not given for a change of mind after contacts are unlocked or exported, for outreach that did not lead to replies or sales, or where access was ended for misuse under our Terms of Service.
4. How refunds are paid
Approved refunds go back to the original payment method through Stripe and usually appear within 5–10 business days, depending on your bank.
5. Contact
Send refund requests to hello@novusintelhub.com with your account email and purchase date.